Payment methods we accept for purchases

Here's a list of the payment methods we accept for purchase, sorted by country. Below the list, we've got additional info on payment method below.

Additional info on payment methods

Bank Payments

Bank Transfer

Bank Transfers allow you to submit your payment via online banking, wire transfers, phone banking, or visiting the bank to complete payment in person using cash. When you choose this payment method, you're redirected to a payment page corresponding to the country/region specified in your billing information. You'll be asked to securely enter your billing details before being redirected to your bank's login page. At your bank's website, you'll be asked to confirm and authorize the transaction, or you'll receive the bank's instructions for alternative ways to complete the transaction (in person or by phone).

Online Banking

Online Banking allows you to pay for your order instantly, using the banking system you already know and trust. We want you to feel secure and comfortable when you purchase from us, which is why we offer customers located in supported regions the option to pay using the same interface you use for all your other online banking transactions:

1. When you check out, select your preferred Internet Bank Payment provider as your payment method.
2. Next, select your bank from the list provided.
3. From there, you'll be taken to your bank's familiar online environment. The relevant details will already be displayed. All you have to do is log in to your account and authorize the purchase.

After authorizing the transaction at your bank's website, you'll be returned to our site where your order will be marked as Pending while we wait for payment confirmation.

Cards

Your credit, debit, or prepaid card information is safe with us. We accept most major cards, including Visa, MasterCard, American Express, Discover, JCB, Diners Club International and UnionPay.

The majority of our customers use credit, debit, or prepaid cards to pay for their services. Paying by credit, debit, or prepaid cards streamlines our billing process and helps us keep our prices the lowest you'll find. 

Our company uses DHL eCommerce and also Poslaju to ship out your goods as soon as the order is confirmed. Once the order is confirmed, it will be processed and be shipped out in 1-2 business days. A tracking code will be sent to you via WhatsApp so you can keep an eye on your order, our team will also keep you updated when your order has ben received.

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Return Policy

At CoEyez International Sdn. Bhd.  we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, you may return it following our return policy guidelines:

Returns

1. You may return any item purchased from CoEyez International Sdn. Bhd. within 7 days of purchase.
2. All returned items must be in their original condition, unused, and with the original packaging intact. We reserve the right to refuse returns that do not meet these conditions.

Return Process

1. To initiate a return, please contact our customer service team at support@coeyezinternational.com . They will guide you through the return process and provide you with a Return Authorization (RA) number.
2. Clearly write the RA number on the outside of the package you are returning.
3. Please include a copy of your original purchase receipt inside the return package.
4. Ship the return item to:

CoEyez International Sdn. Bhd.

17-2, JALAN 6/89B, KAWASAN PERINDUSTRIAN

TRISEGI 3 1/2 MILES, JALAN SUNGAI BESI,

57100 KUALA LUMPUR, WILAYAH PERSEKUTUAN.

5.  Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.

Refunds

1. Product Inspection: We encourage all customers to thoroughly inspect the products they intend to purchase. This includes checking for any visible defects, damage, or discrepancies. If you have any concerns, please bring them to the attention of our staff before making a purchase.
2. No Returns or Refunds: Once a product has been purchased, we do not accept returns or provide refunds. This policy is in place to maintain fair and consistent procedures for all our customers.
3. Exceptions: In the event of a rare manufacturing defect, or a mistake on our part, we will work with you to resolve the issue, which may include product replacement or repair. Please contact our customer service team within 7 days of purchase to report such issues.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item as per our return policy and place a new order for the item you would like.

Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer service team within 7 days of receipt, and we will arrange for a replacement or refund.

Contact Us

If you have any questions about our return policy, please feel free to contact our customer service team at support@coeyezinternational.com 

CoEyeZ International Sdn. Bhd. reserves the right to update or modify this return policy at any time. Please check our website for the most up-to-date information regarding returns and exchanges.