SHIPPING, CANCELLATION, AND REFUND POLICY
CANCELLATION PRIOR TO SHIPMENT
At
Coeyez International Sdn Bhd, we strive to process orders swiftly and
efficiently to ensure prompt delivery of our products to our valued customers.
Once an order is placed and confirmed, our team initiates the fulfillment
process to expedite shipment.
Please
be advised that due to our commitment to delivering orders promptly, we do not
entertain cancellations once the order has been confirmed and is in the process
of being prepared for shipment. It is important to review your order carefully
before finalizing the purchase to avoid any inconveniences.
Exceptions
to this policy may be considered on a case-by-case basis and will be subject to
approval by our customer service team. If you have any concerns or need
assistance, please contact our customer support as soon as possible after
placing your order. We will do our best to accommodate your request within the
constraints of our fulfillment process.
Once
an order has been shipped, it falls under our standard return and exchange
policy. For more information on returns and exchanges, please refer to our Coeyez
International Sdn Bhd Return Policy.
We
appreciate your understanding of our cancellation prior to shipment policy, as
it allows us to maintain the efficiency of our order processing and fulfillment
operations.
RETURN POLICY
The following are the policies to
be eligible for return requests after shipment/ receipt of goods:
You are responsible for the cost
and risk of returning the goods to us. You should send to our following
address:
Coeyez International Sdn Bhd
Contact: 012-7389905
Business Address: Sky Park@One City, Block C 9th Floor, Unit 3-3a, Jalan USJ 25/1,
47650 Subang Jaya, Selangor
Orders are returnable within
7 working days starting from the day the goods are delivered to you if they are incorrect, damaged or defective.
Only
items that have been purchased directly from shop.coeyez.com can be eligible
for a return.
Any shop.coeyez.com product
purchased through other retailers is not eligible for this policy and must be
in accordance to the respective retailers’ returns and refunds policy.
Goods are eligible for a return if
the following are applied:
Incorrect:
The item is not the item you
ordered. Wrong size or the type is different from what is indicated on the
order summary, or there are missing items inside the packaging.
Damaged:
The items are found to be damaged
upon receipt. Items has been tampered/refurbished or modified. Customers will
be responsible for all shipping charges to return goods. Returns are applicable only for a complete Coeyez
International product.
Returned items must meet the
following requirements:
-
The item must be shipped back to us within 7 working days upon
receipt. (as proved by the postal or courier
receipt).
-
You have proof of purchase (order invoice number and receipt).
-
Item must be in new condition and returned in its original
packaging and free gifts received with it. All packaging must be unused,
unmarked and not defaced in any manner.
-
Item must be returned in the original box (or with, at least,
suitable packaging) to protect the Product from damage during return delivered.
Change of order and cancellation of order will not be permitted
once payment has been confirmed. Any cancellations due to a change of mind will
not be accepted.
We reserve the right to reject any cancellation, refund that
deemed unfit or unreasonable.
REFUND POLICY
Your full refund will be issued once we have received and examined
the returned goods at our return center. Once the returned goods fulfil our
return policy, the full refund will be initiated. The method of refund will be
processed depending on your original payment method:
Online Bank
Transfer, full refunds will be credited into your bank account via online bank
transfer, which should be posted within 3-5 working days.
Credit card
refunds services, refunds will be sent to the card-issuing bank.
Kindly contact your card-issuing bank with regards to the duration
of the credit refunds.
SHIPPING POLICY
Shipping Address
We will only ship to addresses provided in the billing address or
shipment address provided during your purchase.
Please ensure correct addresses and reachable phone number are
provided when completing your order. We do not ship to P.O Boxes (Post-Office
Box) and only to valid legitimate shipping addresses.
We will not be liable in the event of an incorrect shipping
address is provided and goods are returned to us.
All re-delivery of goods to you will be charged for a associated
shipping charges which will be disclosed upon request for a second delivery
attempt.
Change In Shipping Address
If you have any request for change of shipping address, please
email us at support@coeyezinternational.com within 12 hours upon your order
submission.
If request of change in shipping address is made after 24 hours
upon order confirmation, customers will be responsible for any associated
shipping charges.
Shipping Time
It typically takes between 2-5 working days (Monday to Friday) for
goods to arrive at your destination. The shipment will be delivered during
office hours between 9:00 am to 5:00 pm weekdays only.
Tracking Number
Once goods leave our warehouse and picked up by our shipping
partner, the tracking ID for the package will be communicated to you via email
and updated on your member’s account.